Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.
We make every effort to ship all orders within 48 hours, on weekends or public holidays orders will be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched.
UK orders will arrive within 1-3 days from dispatch.
We ship across Europe, USA, Canada , Australia and parts of Asia and Africa.
You will be notified at check out if we ship to your country.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
TIP: Check your junk mail just in case.
If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you. Pre-order refunds will take up to 14 working days.
INTERNATIONAL TAXES & DUTIES
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us - you will be issued with a credit note for the value of the products purchased only, less any shipping paid.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
DELIVERY METHOD - Outside EUROPE
All orders to the outside europe the UK are shipped via DHL Express/ UPS Express and should arrive within 3-4 business days once shipped. If delivery is attempted while no one is home the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you contact DHL/UPS and authorise authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel. We do not recommend changing your delivery method from our signature service.
If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend keeping an eye on your tracking as some drivers do not leave cards when they attempt delivery. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted.
Please note, we do not ship to selected countries and you will be notified of this at checkout.